Frequently Asked Questions
Everything you need to know about your Astoria Jewelry experience.
What materials are used in Astoria Jewelry pieces?
Our collections are crafted from high-quality materials, including 18k gold vermeil, sterling silver, and ethically sourced gemstones. All pieces are nickel-free and hypoallergenic to ensure comfort for sensitive skin.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's luster, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in the provided Astoria microfiber pouch when not in use and cleaning them gently with a soft, dry cloth.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged or defective.
Do you offer a warranty on your products?
Yes, Astoria Jewelry provides a 12-month warranty covering any manufacturing defects. This does not include coverage for lost items, accidental breakage, or general wear and tear.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.